Customer Help (FAQ)
Our customer service team is here to assist.
Orders and Shipping
How long does it take for me to receive my order?
Delivery times depend on the product and fulfillment supplier. Estimated shipping and delivery information will be provided before checkout. Tracking information will be emailed when your order ships.
How do I create an account?
Click on the 'My Account' icon at the top right corner of our website and follow the registration prompts.
How do I change my shipping address?
If you need to change the shipping address for an order you've already placed, please contact us immediately at support@evermrt.com. We may be able to update the address before your order is processed or shipped, but changes cannot be guaranteed.
How do I track the status of my order?
Once your order is shipped, you'll receive a tracking number via email. You can also track your order by clicking on 'Track Shipping' in the main menu.
Will you keep my credit card information on file?
We prioritize your security and do not store credit card information without your consent. You may choose to save your payment details for future purchases during checkout.
Do you charge sales tax?
Applicable sales tax will be calculated and displayed at checkout based on your shipping address.
Do you ship internationally?
Currently, we ship within United States. We are working on expanding our shipping destinations in the future.
Will my items come in one package?
Items in your order may arrive in separate packages depending on the supplier and fulfillment arrangements. If your order ships in multiple packages, tracking information will be provided as it becomes available.
Returns and Exchanges
What is your returns policy?
We offer a 30-day return policy for eligible items. For return conditions, instructions, and refund details, please review our Refund & Return Policy.
I received the wrong item.
We apologize for the inconvenience. Please contact our support team at support@evermrt.com with your order details, and we'll assist you promptly.
My order arrived damaged.
We're sorry to hear that. Please reach out to us at support@evermrt.com with photos of the damaged item, and we'll work to resolve the issue.
Where should I mail my authorized return?
After contacting our support team and receiving a return authorization, we will provide the address where to return the product.
How do I receive customer support?
You can contact us via email at support@evermrt.com or call us at 267-405-3455 Our support hours are Mon. to Fri., 9 am to 5 pm EST.
What do I do if I entered an incorrect shipping address?
If your order hasn't been processed yet, please contact us immediately to update your shipping information.
Can I change or cancel an order after I've submitted it?
We process orders quickly, but if you contact us promptly after placing your order, we may be able to accommodate changes or cancellations.
Can I pre-order an item that is sold out?
Currently, we do not offer pre-orders for out-of-stock items. Please sign up for restock notifications on the product page to be informed when the item becomes available.
Contact Us
For further assistance, feel free to reach out to our customer support team at support@evermrt.com
Address:
140 Glenn Oak Road
Norristown Pennsylvania 19403
United States
Phone: 267-405-3455
Customer Support Hours: Monday – Friday, 9:00 AM to 5:00 PM, EST, excluding holidays.